Contents
1 Introduction & Policy Objectives
Joya9 bast is a trusted online gaming platform in Bangladesh. We believe that protecting your personal privacy is not just a legal obligation — it is also an ethical commitment to our users.
This Privacy Policy explains what personal data joya9 bast collects, how it is used, who it is or is not shared with, and how you can take control of your own information.
This policy applies to the joya9 bast website, mobile app, and all our digital services. By using our services, you are considered to have agreed to this Privacy Policy.
Important: If you have any difficulty reading this policy or need clarification on anything, please reach out to our 24/7 support team. We are always here to help.
2 What Information We Collect
Joya9 bast collects only the information necessary to provide you with accurate and secure services. Collecting unnecessary or excessive data goes against our policy. Below is a detailed breakdown of what we collect and how:
| Type of Data | Example | Time of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Mobile number, email address | At the time of account creation |
| Financial Information | BKash/Nagad number, transaction history | Deposit & Withdrawal Timing |
| Technical Information | IP address, device information, browser type | Automatically upon site visit |
| Gaming Activity | Betting history, game preferences, session data | Time Spent Gaming |
| Communication Records | Chat logs, complaints, support tickets | Customer Support Contact Hours |
Please note that joya9 bast never stores your full payment card number or bank PIN. All financial transactions are processed through third-party payment gateways.
3 Purpose of Data Use
Joya9 bast uses your information only for specific, legitimate purposes. We never use your data without your knowledge or consent.
- Account Management: To create, verify, and secure your profile.
- Payment Processing: For processing deposits, withdrawals, and bonus payouts.
- Service Quality Improvement: To improve your experience and help develop new features.
- Fraud Prevention: To prevent account hacking, money laundering, and other fraudulent activity.
- Legal Obligations: Providing required information to government or regulatory authorities.
- Promotional Communications: To inform you about offers and new games, with your consent.
- Responsible Gaming: To identify signs of excessive gaming and provide timely support.
Good to Know: If you no longer wish to receive promotional emails or SMS messages, you can unsubscribe at any time through your account settings. This will have no impact on your core services.
4 Data Storage & Protection
Joya9 bast employs industry-leading security technology to protect your data. Our security framework consists of the following layers:
- TLS 1.3 / SSL 256-bit Encryption: All data transmitted via the website and app is encrypted.
- Multi-Factor Authentication (MFA): An additional layer of security when accessing your account.
- Regular Security Audits: Periodic audits conducted by third-party expert teams.
- Data Retention Policy: After account closure, data is retained within legal limits and then permanently deleted.
- Firewall & Intrusion Detection: Unauthorized access attempts are detected and blocked in real time.
- Staff Training: All our staff receive regular training on data protection.
Joya9 bast servers operate in compliance with the international ISO 27001 information security standard. In the event of a data breach, affected users will be notified within 72 hours and we will work swiftly to resolve the issue.
5 Sharing Data with Third Parties
Joya9 bast never sells your personal information. However, in certain circumstances, limited data may be shared with trusted partners:
- Payment Providers: Payment gateways such as bKash, Nagad, and Rocket — used solely to complete transactions.
- Game Software Provider: Licensed gaming companies — minimum data collected to ensure fair play.
- Identity Verification Services: Approved third parties for KYC verification.
- Law Enforcement: Under a court order or government directive, only where legally required.
- Business Restructuring: In the event of a company merger or acquisition, you will be notified in advance.
Rest Assured: Beyond the reasons stated above, joya9 bast does not share your information with any other individual or organization. Your data is never sold to advertising companies or data brokers.
6 Cookies & Tracking Technologies
Joya9 bast uses cookies and similar tracking technologies on its website and app. These fall into three main categories:
- Essential Cookies: Maintaining login sessions and ensuring site security. Without these, the site cannot function properly.
- Performance Cookies: To analyze which pages are most visited and how fast the site performs.
- Preference Cookies: To remember your language, theme, and game preferences — these can be turned off.
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.
7 Your Rights
As a joya9 bast user, you have the following rights regarding your personal data:
- Right of Access: You may request to see what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Deletion: Under specific conditions, you may request permanent deletion of your data.
- Right to Restrict Processing: You may request that processing of your data be temporarily restricted in certain cases.
- Right to Data Portability: You may request your data in a structured, machine-readable format.
- Right to Object: You may object to the use of your data for specific purposes.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 days of receipt.
8 Minors' Privacy
Joya9 bast is strictly prohibited for anyone under 18. We do not knowingly collect data from minors. Age verification is carried out at the time of registration.
If a parent believes their child has accidentally created an account, please notify our support team. We will promptly delete that account and all associated data.
9 Policy Updates
Joya9 bast may update this Privacy Policy from time to time. For any significant changes, we will:
- Post a notice on the website
- Notification will be sent to your registered email
- The "Last Updated" date at the top of the page will be revised
Continued use of the service after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.
10 Contact
For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our data protection team operates 24/7 and typically responds within 24 hours.
Email: [email protected]
You can also speak directly with our support team via live chat. Support in Bengali is available at all times.